Terms and Conditions for Man And Van Rotherhithe

These Terms and Conditions set out the basis on which Man And Van Rotherhithe provides removal, transport, collection, delivery, and related moving services to customers in the UK. By making a booking, the customer agrees to these terms in full. Please read them carefully before confirming any service, as they explain how bookings are accepted, how charges are calculated, when payments are due, and what happens if a service is changed or cancelled. They also define the responsibilities of both the customer and the service provider, including restrictions on items that may be moved, handling of waste, and the limits of liability.

These terms apply to all standard man and van services, including single-item moves, part-load transport, domestic removals, light commercial removals, furniture delivery, and collection or disposal arrangements where agreed in advance. They are written to reflect current UK expectations for transport and waste handling, while remaining general in nature. They do not override any mandatory rights that apply under UK consumer law.

In these Terms and Conditions, the words “we”, “us”, and “our” refer to the service provider operating as Man And Van Rotherhithe, and “you” or “the customer” refer to the person making the booking or receiving the service. References to “service” include any quoted or agreed work carried out using a vehicle, driver, and where applicable, additional labour.

1. Booking Process

A booking is only confirmed once we have agreed the service details and issued a confirmation by email, message, or other written form. A quotation is an estimate based on the information supplied by the customer and may change if the actual job differs from what was described at the time of enquiry. For example, price adjustments may apply if there are additional items, extra floors without lift access, longer loading times, parking restrictions, waiting time, or route changes.

When requesting a man and van service in Rotherhithe or a wider UK move, you must provide accurate information about the items, access conditions, collection and delivery addresses, preferred dates, time windows, and any special requirements. You must also tell us in advance if any item is fragile, unusually heavy, high-value, awkward to carry, or requires dismantling, wrapping, or team lifting. Failure to provide accurate information may affect the price, timing, and ability to complete the job safely.

We reserve the right to refuse or cancel a booking where the work is unsafe, illegal, impractical, or outside the scope of the agreed service. This includes, without limitation, items that are prohibited by law, hazardous materials, excessive loads for the vehicle booked, or access conditions that were not disclosed at the time of booking. Any changes requested after confirmation are subject to availability and may result in a revised quotation.

2. Service Standards and Customer Responsibilities

The customer must ensure that goods are packed securely and are suitable for transport unless packing has been specifically agreed as part of the service. Where we assist with loading and unloading, we may refuse to handle items that are broken, leaking, unstable, or unsafe to move. The customer remains responsible for ensuring that all goods are properly labelled, separated, and ready at the agreed time.

Access to the premises, parking permissions, building rules, and any necessary permits are the customer’s responsibility unless otherwise agreed in writing. If parking is unavailable, access is restricted, or delay occurs because the customer has not arranged suitable entry or loading conditions, additional charges may apply. We may also charge for waiting time if the vehicle and crew are delayed by the customer, their representatives, or third parties acting on the customer’s behalf.

The customer must be present, or have an authorised representative present, at both collection and delivery unless we have agreed a contactless arrangement in advance. Any instructions relating to item placement, delivery confirmation, or handover must be provided clearly. If the customer fails to attend or cannot be reached, we may store goods temporarily, return them, or end the service, with any resulting costs charged to the customer.

3. Prohibited and Restricted Items

For safety, insurance, and legal reasons, certain items may not be transported. These may include but are not limited to flammable substances, explosives, gas cylinders, corrosive chemicals, live animals, perishable goods requiring temperature control, and any item banned or restricted under UK law. If you are unsure whether an item may be moved as part of a van and man booking, you must ask before the service begins. Any undeclared prohibited item may result in refusal of service and possible cancellation charges.

4. Payments and Charges

Prices are normally quoted on the basis of distance, time, labour required, vehicle size, and any additional services agreed beforehand. Unless expressly stated otherwise, quotes are exclusive of unexpected waiting time, congestion, tolls, parking fees, additional labour, storage, dismantling, reassembly, wrapping, or disposal charges. Where a quotation is based on an hourly rate, time begins when the vehicle and crew arrive at the agreed collection point and ends when the service is completed or the crew are released.

Payment terms will be confirmed at the time of booking. In many cases, full payment is due on completion of the service, although a deposit or prepayment may be required to secure a date. We may accept payment by bank transfer, card, cash, or another agreed method. If payment is not received when due, we reserve the right to charge reasonable recovery costs and to suspend future services until outstanding sums are paid in full.

Where a customer requests extra work after the job has started, we may revise the price accordingly. This includes extra stops, unplanned collections, staircase carries, carrying items beyond the agreed volume, or additional waiting. Any agreed variation can be charged immediately or added to the final invoice. The customer is responsible for ensuring that funds are available and that any authorised payer is aware of the total amount due.

Man and van removals in Rotherhithe and other UK locations may also require a minimum charge or call-out fee. This will be made clear in the quotation where applicable. Estimates are based on normal working conditions; if the actual job proves substantially different, the final charge may reflect the time and resources actually used.

5. Cancellations, Delays and Rescheduling

The customer may cancel or reschedule a booking by giving notice within a reasonable time. If cancellation occurs too close to the agreed date, a fee may be charged to cover lost time, administration, and any costs already incurred. The amount payable will depend on how much notice is given, whether labour or vehicle time has already been reserved, and whether the booking was for a fixed slot or a larger move.

If we need to cancel or reschedule due to vehicle breakdown, severe weather, staff illness, unsafe access, traffic disruption, or any other event beyond our reasonable control, we will aim to notify the customer as soon as practicable and offer an alternative time where possible. We are not liable for indirect losses arising from such disruption, including missed appointments, lost profits, or consequential costs.

Delays may happen during transport because of road closures, weather, congestion, loading issues, or factors outside our control. We will take reasonable steps to minimise disruption, but timing estimates are not guaranteed unless specifically agreed in writing as a fixed and binding arrangement. If the customer causes delay, waiting charges may apply, and if the delay makes it impossible to complete the service safely, we may end the job and charge for work already completed.

6. Liability and Insurance

We will take reasonable care when handling goods, but liability is limited to the extent permitted by law. The customer is responsible for informing us of any item that is particularly valuable, fragile, or sentimental and for ensuring that suitable insurance is in place where needed. Unless agreed otherwise in writing, we do not accept responsibility for damage arising from poor packing, hidden defects, pre-existing wear, unsuitable access, or the inherent fragility of an item.

Our liability does not extend to loss or damage caused by events outside our reasonable control, including accidents involving third parties, fire, theft from unattended premises not caused by our negligence, or weather-related incidents. We are also not responsible for loss of data, software, electronic records, or business interruption. Customers should back up important files and remove sensitive information from devices before any transport.

If damage is alleged, the customer must notify us promptly and provide reasonable evidence, including photographs where possible. We may inspect the item and, where appropriate, seek repair, replacement, or compensation in line with any applicable insurance or legal obligations. Any claim must be made within a reasonable time and must not exceed the value of the affected item unless otherwise required by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Where the service includes loading or unloading, the customer must not overload boxes, conceal defects, or request lifting of items that are unsafe for one person or inappropriate for the available access. We may stop work if we believe continuing would create an avoidable risk. In such cases, any additional expense resulting from the interruption may be charged to the customer.

7. Waste Regulations and Disposal

Where our service includes collection, removal, or disposal of waste, the customer must be honest about the nature and quantity of the waste. We only handle waste in compliance with UK environmental and waste management rules. That means waste must be described accurately, separated where required, and transferred only to authorised facilities or disposal routes. We do not support fly-tipping, unlawful dumping, or any arrangement that would breach environmental legislation.

The customer remains responsible for ensuring that waste is lawful to remove and does not include items that require specialist treatment unless agreed in advance. This may include electrical equipment, fridges, paint, oils, chemicals, mattresses, or mixed construction waste. If a disposal job is misdescribed, we may refuse collection or revise the price to reflect the correct disposal method and any associated handling costs.

If waste transfer documentation, receipts, or records are required, we will provide them where appropriate and where the service has been arranged to include compliant disposal. The customer agrees not to ask us to leave waste in an unauthorised place or to discard items in a manner that could breach environmental duties. Any instruction that appears unlawful may be declined immediately.

8. Property, Access and Dismantling

We may need to move items through narrow entrances, stairways, communal hallways, or lifts. The customer must make reasonable checks before booking to ensure that items can be removed and delivered without damage. We are not responsible for damage caused by overly large items where the customer failed to measure access points or disclose restrictions. If dismantling, reassembly, or wrapping is required, this must be agreed in advance and may affect the price.

We may use tools, blankets, straps, and other moving equipment at our discretion. However, we do not guarantee that all items can be dismantled or reassembled, particularly where the item is fragile, complex, or missing original fittings. Any furniture taken apart may not always be reassembled to the exact original condition if the item is old, worn, or structurally weak. The customer accepts that wear, scuffs, and minor cosmetic marks can occur during normal moving operations.

9. Storage and Uncollected Goods

If the customer fails to accept delivery or collect goods at the agreed time, we may place items into temporary storage at the customer’s cost, subject to availability and applicable charges. Uncollected goods may be subject to storage fees, and we may require payment of outstanding sums before release. Where goods remain unclaimed for a prolonged period, we may take further steps in line with our legal rights and any applicable notice requirements.

Man and Van Rotherhithe services are provided on the basis that the customer has read and accepted these terms. If any part of the booking appears inconsistent with the information supplied, we may ask for clarification or make reasonable adjustments to the quotation. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a later version is agreed in writing.

Governing Law: These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any related invoice shall be subject to the exclusive jurisdiction of the courts of England and Wales. This applies whether the service is booked for a local move, a single-item transport, or a wider man with a van arrangement elsewhere in the UK.

Nothing in these terms is intended to create unfair surprise or remove mandatory consumer rights. If any clause is found to be unlawful, invalid, or unenforceable, the remaining clauses will continue in full force. By proceeding with a booking, the customer confirms that they have the authority to accept these terms and that the information provided is complete and accurate to the best of their knowledge.