Privacy Policy

Man and Van Rotherhithe Privacy Policy

This Privacy Policy explains how Man and Van Rotherhithe collects, uses, stores, and protects personal data relating to customers and potential customers in the Rotherhithe area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Man and Van Rotherhithe customers and service users in our service area, including individuals, households, and business clients.

By contacting us, requesting a quotation, or booking our services, you acknowledge that you have read and understood this Privacy Policy and that we will process your personal data as described here.

Who We Are

Man and Van Rotherhithe is a local moving and transport service provider operating in and around the Rotherhithe area. For the purposes of data protection law, we act as the data controller for the personal data we collect about our customers and prospective customers.

Personal Data We Collect

We only collect personal data that is relevant to arranging and delivering our services, handling enquiries, and managing our business. The types of personal data we may collect include the following categories.

Identification and contact details such as full name, postal address, collection and delivery addresses, contact preferences, and, where provided by you, other relevant location details for providing the service.

Booking and service information such as details of your move or transport job, property type, access details, inventory information you voluntarily provide, dates and times of bookings, and any special instructions relating to the service.

Communication records such as information you provide when you contact us to request a quote, make a booking, give feedback, or make a complaint. This includes the content of your messages and our responses, where these are recorded for reference.

Payment and transactional information such as records of payments made, payment method used, invoices, and receipts. We do not store full payment card details; where card payments are processed, this is managed by third party payment processors under their own security and compliance standards.

Technical and usage information such as basic information generated when you visit our website or online booking forms, including pages visited, the date and time of access, and basic device or browser information, where this is necessary for website functionality or security.

How We Collect Your Data

We collect personal data directly from you when you contact us to request information or a quotation, make a booking, or communicate with us about an existing or completed job.

We may also receive personal data indirectly where another person books a service on your behalf and provides your name, address, or contact details, for example a family member, friend, or business contact arranging a move for you.

Some technical information may be collected automatically when you interact with our website or digital services, for example to enable our site to function securely or to understand basic usage patterns.

Lawful Bases for Processing

We will only process your personal data when we have a lawful basis under data protection law. Depending on the activity, we may rely on one or more of the following lawful bases.

Performance of a contract. We process your personal data to provide our services, including arranging and carrying out your booking, contacting you about your move, issuing invoices, and taking payment.

Compliance with legal obligations. We may process data where necessary to comply with our legal and regulatory duties, such as maintaining proper business records, accounting, and responding to lawful requests from authorities.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and interests. This may include managing and improving our services, handling customer queries and complaints, protecting our business from fraud or misuse, and maintaining appropriate records of customer interactions.

Consent. In situations where we rely on your consent, such as for certain types of optional communication or for retaining information beyond what is necessary for our business and legal purposes, we will ask for your clear and informed consent. Where processing is based on consent, you can withdraw that consent at any time.

How We Use Your Personal Data

We use your personal data only for the specific purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose. Common purposes include arranging and delivering removals and transport services, creating and managing bookings, communicating with you about your enquiry or job, managing payments, issuing invoices and receipts, providing customer service and handling complaints or disputes, keeping internal records and accounts, improving our operations and planning future services, and ensuring the security and integrity of our business.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet our legal, accounting, and reporting requirements. The specific retention periods vary depending on the category of data and the context in which it was collected.

Booking and transactional information is usually kept for a number of years after your job is completed, in line with applicable tax and accounting rules. Communication records may be retained for a reasonable period to enable us to respond to follow up enquiries, handle complaints, and maintain a record of our interactions. Technical and usage data is kept for as long as needed to support the operation, security, and improvement of our website and services.

When personal data is no longer required, we will take reasonable steps to delete it or anonymise it so that it can no longer be used to identify you.

Data Sharing and Processors

We do not sell your personal data. However, we may share personal data with carefully selected third parties who act as processors on our behalf or as independent controllers where appropriate.

Service providers. We may use third party companies to support our operations, such as payment processing providers, cloud or hosting providers, and IT support. These service providers are only permitted to process your personal data to the extent necessary to deliver their services to us and must do so in accordance with data protection law and our instructions.

Professional advisers. We may share data with professional advisers such as accountants, insurers, or legal professionals where necessary for the provision of their services and to protect our legal rights.

Authorities and legal obligations. We may disclose personal data where required to comply with applicable law, regulations, legal processes, or enforceable governmental requests, or to protect the rights, property, or safety of our business, our customers, or others.

Where data is shared with third parties, we take reasonable steps to ensure that your personal data remains protected and that any sharing is limited to what is necessary.

International Transfers

Where we use third party service providers that store or process personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. This may include using countries that have been recognised as providing an adequate level of protection or implementing standard contractual clauses or equivalent safeguards.

Your Data Protection Rights

As a customer or service user of Man and Van Rotherhithe in our service area, you have a number of rights in relation to the personal data we hold about you, subject to certain conditions and exemptions under data protection law.

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with certain information about how we use it.

Right to rectification. You have the right to ask us to correct or update personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You may ask us to restrict the processing of your data in specific situations, such as while we are verifying its accuracy or assessing an objection you have raised.

Right to object. You have the right to object to processing based on our legitimate interests where you believe your interests or fundamental rights and freedoms override ours.

Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format, or that we transmit it directly to another controller where technically feasible.

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of your rights, please contact us using the contact methods you normally use for communicating with Man and Van Rotherhithe. We may need to verify your identity before responding to your request.

Security of Your Data

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. These measures are designed to ensure a level of security appropriate to the nature of the data and the risks associated with processing it. However, no system can be guaranteed to be completely secure, and you should take care when providing personal data, particularly over the internet or through unsecured channels.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will take effect when the updated policy is made available. You should review this policy periodically to stay informed about how we handle your personal data.



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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Rotherhithe Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 5 Odessa St
Postal code: SE16 7LX
City: London
Country: United Kingdom

Latitude: 51.4973890 Longitude: -0.0338440
E-mail:
[email protected]

Web:
Description: Wait no more to give us a call. This way you will be able to hire the greatest man and van across Rotherhithe, SE16 and its surroundings.
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