Terms and Conditions

Man and Van Rotherhithe Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Rotherhithe provides removal, man and van, transportation, and related services within the United Kingdom. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

1.1 "Company" means Man and Van Rotherhithe, the provider of the removal and man and van services.

1.2 "Customer" means the person, firm, or organisation requesting or receiving the services.

1.3 "Services" means any removal, man and van, transportation, loading, unloading, or related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, boxes, or other property handled, transported, or stored in the course of providing the Services.

1.5 "Service Area" means the locations within which the Company normally operates, including Rotherhithe and surrounding areas, as determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial Customers within its Service Area and, by agreement, to and from other locations in the United Kingdom.

2.2 The specific Services to be provided, including date, time, collection and delivery addresses, vehicle size, number of operatives, and any additional services such as packing or furniture assembly, will be agreed with the Customer at the time of booking.

2.3 The Company reserves the right to decline any booking that it reasonably considers unsafe, illegal, impractical, or beyond its operational capacity.

3. Booking Process

3.1 Bookings must be made directly with the Company using its accepted booking channels. A booking is only confirmed when the Company issues a confirmation, which may be verbal or written, and, where required, after any deposit has been paid.

3.2 The Customer is responsible for providing accurate and complete information at the time of booking, including:

(a) Full collection and delivery addresses.

(b) Details of access restrictions, such as narrow streets, parking limitations, stairs, or lifts.

(c) An accurate description and approximate quantity of Goods.

(d) Any special handling requirements, fragile items, or items of high value.

3.3 The quoted price is based on the information provided by the Customer. If the information is incomplete or inaccurate, or if the circumstances on the day differ materially from those described, the Company may adjust the price, apply additional charges, or decline to complete part or all of the Service.

3.4 Any variations to the booking, including changes to dates, times, addresses, or the nature of the Goods, must be agreed in advance with the Company and may result in a revised quotation.

4. Pricing and Quotations

4.1 Quotations may be provided as hourly rates, fixed prices, or a combination, as specified by the Company. Unless stated otherwise, quotations are for the Services described and do not include additional work such as disassembly, reassembly, packing, unpacking, or waiting time.

4.2 Quotations are valid for a limited period as specified by the Company or, if no period is stated, for 30 days from the date of issue. The Company may withdraw or amend a quotation before it is accepted.

4.3 The Company may charge extra for:

(a) Delays caused by the Customer, third parties, or events beyond the Company’s reasonable control.

(b) Additional Goods, extra volume, or additional journeys required.

(c) Difficult access or the need for additional manpower or equipment.

(d) Services carried out outside standard working hours at the Customer’s request.

5. Payments

5.1 The Customer agrees to pay the charges as quoted or as otherwise agreed, together with any applicable additional charges incurred under these terms.

5.2 The Company may require a deposit at the time of booking. Any deposit is non-refundable except where the Company cancels the booking under clause 8.3.

5.3 Unless agreed otherwise, payment of any balance is due on completion of the Service on the same day. The Company’s accepted methods of payment will be advised at the time of booking.

5.4 If payment is not made when due, the Company may refuse to commence or continue the Service, may retain possession of any Goods until payment is received, and may charge interest on overdue sums at the statutory rate applicable in England and Wales.

5.5 Where payment is to be made by a business Customer on account or after the Service, invoices must be paid within the agreed credit period. The Company reserves the right to suspend further services until all outstanding invoices are settled.

6. Customer Responsibilities

6.1 The Customer is responsible for:

(a) Ensuring that they are present, or that a responsible representative is present, at the collection and delivery addresses throughout the Service.

(b) Ensuring that all Goods are packed safely and securely, unless packing services have been specifically requested and agreed.

(c) Disconnecting and preparing appliances, fixtures, and fittings for removal.

(d) Ensuring adequate access and parking are available for the Company’s vehicle at both collection and delivery locations.

(e) Obtaining any necessary permissions or permits for parking, loading, and unloading.

6.2 The Customer must not request the Company to carry, and must not include among the Goods, any items that are illegal, dangerous, explosive, flammable, perishable, or otherwise unsuitable for transportation, including but not limited to gas cylinders, fuel, firearms, illegal substances, or live animals.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by providing notice to the Company using its accepted communication channels.

7.2 Cancellation charges may apply, as follows, unless otherwise specified by the Company:

(a) More than 72 hours before the scheduled start time: no cancellation fee, but any non-refundable deposit may be retained.

(b) Between 24 and 72 hours before the scheduled start time: up to 50 percent of the quoted price.

(c) Less than 24 hours before the scheduled start time or on the day of service: up to 100 percent of the quoted price.

7.3 If the Customer is not present at the agreed collection address at the scheduled time, or if the Company is unable to gain access due to circumstances within the Customer’s control, this may be treated as a late cancellation and charges may apply as in clause 7.2.

7.4 The Company will use reasonable efforts to accommodate changes to dates, times, or details requested by the Customer, but such changes are subject to availability and may result in revised pricing.

8. Company’s Right to Cancel or Refuse Service

8.1 The Company may cancel a booking or suspend or refuse to carry out all or part of the Services if:

(a) The Customer fails to provide accurate information or necessary instructions.

(b) The Customer behaves in a threatening, abusive, or unreasonable manner towards the Company’s staff.

(c) The Company reasonably believes that carrying out the Service would be unsafe, unlawful, or materially different from the agreed terms.

8.2 If the Company cancels due to circumstances within the Customer’s control, cancellation charges may apply as set out in clause 7.2.

8.3 If the Company cancels due to reasons within its own control and not due to the Customer, the Customer will be entitled to a refund of any deposit or prepayment made for the affected Service. This will be the full extent of the Company’s liability.

9. Liability for Loss or Damage

9.1 The Company will take reasonable care in handling, loading, transporting, and unloading the Goods. However, the Company’s liability for loss or damage is subject to the limitations set out in this clause.

9.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to pack Goods adequately where the Company has not provided the packing service.

(b) Loss of or damage to fragile or delicate items such as glass, china, artwork, electronics, or antiques, unless such items were specifically declared and agreed in advance.

(c) Loss or damage arising from wear and tear, pre-existing defects, or inherent vice in the Goods.

(d) Loss of or damage to items of sentimental, special, or high value including jewellery, watches, money, important documents, or collections, unless such items were notified and agreed in writing before the Service and appropriate arrangements made.

9.3 The Company’s total liability for any loss, damage, or claim arising from a single event or series of related events shall not exceed the lower of the replacement value of the affected Goods or a reasonable limit as notified by the Company from time to time.

9.4 The Customer must inspect the Goods at the time of delivery and notify the Company of any loss or damage as soon as reasonably possible, and in any event within 48 hours of completion of the Service. The Company may not be able to consider claims made after this period.

9.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. Insurance

10.1 The Company will maintain appropriate liability insurance for its operations within the United Kingdom in accordance with industry practice.

10.2 It is the Customer’s responsibility to arrange additional insurance for Goods, if required, particularly for high-value or fragile items. The Company does not provide separate insurance cover for individual Customers’ Goods unless expressly agreed.

11. Access, Parking, and Delays

11.1 The Customer must ensure that suitable access is available for the Company’s vehicle at both collection and delivery locations. If special access arrangements are required, these must be communicated prior to the booking date.

11.2 Any parking fines, tolls, or charges incurred as a direct result of following the Customer’s instructions, or due to the absence of suitable parking arrangements, may be added to the Customer’s final bill.

11.3 The Company will not be responsible for delays caused by traffic, road closures, adverse weather, vehicle breakdowns, or other events beyond its reasonable control. In such cases, the Company will make reasonable efforts to complete the Service as soon as practicable.

12. Waste and Environmental Regulations

12.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste disposal contractor and will not remove household waste, builders’ waste, or other rubbish unless specifically agreed and lawful to do so.

12.2 The Customer must not present for removal any items that are classified as hazardous or controlled waste, including chemicals, asbestos, gas cylinders, or clinical waste. The Company reserves the right to refuse to carry such items.

12.3 Where the Company agrees to remove unwanted items or furniture for disposal or recycling, the Customer confirms that they have full ownership rights in those items and authorises their disposal. Additional charges may apply for these services.

12.4 The Customer is responsible for any penalties, fines, or claims that arise as a result of the Company handling waste or restricted items at the Customer’s request in breach of applicable regulations.

13. Storage Services

13.1 If the Company agrees to store Goods on behalf of the Customer, additional terms may apply. Unless otherwise agreed, storage is provided on a temporary basis and fees are payable in advance.

13.2 The Customer must ensure that no prohibited, dangerous, or perishable items are placed into storage. The Company may inspect Goods and refuse storage where it reasonably believes they breach these conditions.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can seek to resolve the matter.

14.2 Any complaint regarding loss or damage to Goods must be made in accordance with clause 9.4 and supported by reasonable evidence where possible.

15. Data Protection and Privacy

15.1 The Company will collect and process personal data relating to the Customer only as necessary to manage bookings, provide the Services, and comply with legal obligations.

15.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell the Customer’s personal data to third parties.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

17.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

17.4 These Terms and Conditions, together with any written confirmation or agreement issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or representations.



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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Rotherhithe Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 5 Odessa St
Postal code: SE16 7LX
City: London
Country: United Kingdom

Latitude: 51.4973890 Longitude: -0.0338440
E-mail:
[email protected]

Web:
Description: Wait no more to give us a call. This way you will be able to hire the greatest man and van across Rotherhithe, SE16 and its surroundings.
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